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EQ driving customer success

Emotions navigate us to realising our goals. By designing the business around the locus of the customer and becoming an extension of...

Embody your customer’s world

In this fragmented media world, promotion is losing its potency and attraction is becoming the name of the game. Businesses need a brand...

EMPACT- over 16 years in the making

EMPACT has been developed by Louise Kelly from Hearts and Minds a Sydney based consulting company that has linked brand, experiences and...